Unified License Consumption Report

The License Consumption Report presents aggregated historical license utilization information, as per the
registered license type. This report has two views, Perpetual or Flex. By default, Perpetual License view is displayed. Select appropriate license view as per the license that is procured. The values in the report are aggregated at 15 min interval.

Note:
A blank field indicates that no data is available at the given time interval.
A blank report is displayed, if a wrong license view is selected.

Fields of Perpetual License Consumption

The view includes a table that has the following information:

Field

Description

Date

The displayed date is the date on which the license information is aggregated. The license information is grouped by date.

Time

The time at which the system persisted the information. The license information is aggregated for the default time range (15 min).

Maximum Inbound Ports

Maximum number of inbound ports that are used for the given time interval.

Maximum Agent Seats

Maximum number of inbound seats that are used by agents and supervisors for the given time interval.

Maximum Outbound Ports

Maximum number of outbound ports that are used by IVR campaigns for the given time interval.

Fields of Flex License Consumption

The view includes a table that has the following information:

Note: This view is not applicable for Classic licensing with Flex option; use Perpetual view.

Field

Description

Date

The displayed date is the date on which the license information is aggregated. The license information is grouped by date.

Time

The time at which the system persisted the information. The license information is aggregated for the default time range (15 min).

Maximum Standard Seats

Maximum number of Standard seats that are used for the given time interval.

Maximum premium Seats

Maximum number of Premium seats that are used for the given time interval.

Maximum Inbound Ports

Maximum number of inbound ports that are used for the given time interval.

Maximum Outbound Ports

Maximum number of outbound ports that are used by IVR campaigns for the given time interval.

Filter criteria

None

Grouping criteria

Data is grouped by date.